Refund policy

REFUND & RETURNS POLICY

Thank you for shopping at PokéBrad TCG. We want you to be completely satisfied with your purchase. 

1. CANCELLATION & RETURN WINDOW
Under the UK Consumer Contracts Regulations, you have the right to cancel and return your order within 14 days of receiving your item(s) without giving any reason. 

2. ITEM ELIGIBILITY & CONDITION
To be eligible for a return, your item must be in the exact condition that you received it:
• Unopened, factory-sealed, and in its original packaging (card packs, booster boxes, and sealed products must remain sealed due to the nature of Trading Card Game items).
• Unused and in original condition.
• Proof of purchase or order number must be provided.

Note: We cannot accept returns on opened booster packs, single cards showing signs of handling after delivery, or custom mystery items once opened.

3. HOW TO START A RETURN
To request a return, please contact us at brad.woods@hotmail.co.uk with your order number and details of the product you wish to return. 

If your return is accepted, we will provide instructions on how to return your item. 

4. RETURN SHIPPING (INPOST)
• Customers are responsible for paying their own return shipping costs unless the item arrived damaged, defective, or incorrect.
• We recommend using InPost Lockers or a tracked postal service to send return packages to ensure safe delivery. 
• Please retain your InPost drop-off receipt or tracking number as proof of postage.

5. DAMAGED OR DEFECTIVE ITEMS
Please inspect your order upon arrival. If your item is defective, damaged in transit, or if you received the wrong item, contact us immediately at brad.woods@hotmail.co.uk so we can evaluate the issue and arrange a replacement or full refund.

6. REFUNDS
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund. 

If approved, your refund will be processed automatically back to your original payment method within 5–10 business days.